Terms and Conditions
TERMS AND CONDITIONS
The website forloveandleather.co.za is owned and operated by: Dewald and Karin Kirsten
Telephone: Address: Email:
082 941 5344 / 072 432 9298
22 Janzen Street Van Riebeeck Park, Worcester, 6850
These terms and conditions apply to the use of this website at www.forloveandleather.co.za and the Social media accounts for For love and Leather. By accessing this website, you confirm that you have read, understood and agreed to these terms and conditions. If you have any questions, please contact us before placing an order.
We may have to change these terms and conditions from time to time. You should check before you order to see if any changes have been made since your last visit to forloveandleather.co.za. When you buy from us, your contract is made with For Love and Leather. When you place an order with us, you agree that these terms and conditions shall form the contract between us.
The contract between us will only begin to exist when we accept your order by emailing you the confirmation email. Our relationship with you is based on these terms and conditions alone. Any changes must be made in writing and signed by you and by us.
You agree that all information you provide for the purposes of ordering or purchasing goods are accurate and complete, and that the credit or debit card you are using is not being used fraudulently.
Your statutory rights are not affected by these terms and conditions.
For Love and Leather accepts payment via eft and credit cards or COD / Cash deposit. NO CHEQUES.
All invoices must be paid in South African Rand. All orders are subject to acceptance by us and to product availability.
You must make sure that the details you provide are true and accurate. We cannot take responsibility for problems caused if the details you provided are incorrect. You may only use your own credit or debit card when buying from forloveandleather.co.za
If you order goods which are not available from stock, we will contact you by email. You can then choose to wait until the goods are available or cancel your order in accordance with our cancellation and returns policy. If only part of your order is out of stock, we can dispatch the in-stock items immediately and outstanding items will be dispatched when available at no extra cost.
We reserve the right to change the prices of our products at any time. Please check all prices before placing your order.
Sale items are excluded from any other offers and promotions.
We will send the confirmation email to the email address you give to us when you place your order. It sets out details of the products you wish to buy, the cost, your method of payment and our expected dispatch times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are wrong.
If your order has not been accepted, we will email you to tell you why.
Since display colors differ from various devices (cell phones, iPads, laptops, computers) there might slight variations in the product you receive.
We can only give approximate delivery periods based on approximate dispatch times. We will do our best to dispatch all orders within 3 Weeks of payment, but this may be longer during busy periods such as sale times. Some of our products are handmade and should there be a shortage of raw materials lead times will be extended. Should this be the case, you will be informed in a kindly manner. If your order is urgent, please contact us on 072 432 9298 or firstname.lastname@example.org and we will do our best to help you.
Your purchases will be sent to the address that you give in your order. If your delivery address is outside of the SA, you may have to pay import taxes on the products you buy. Any such taxes are your responsibility. You should contact your local customs office for further information.
Our delivery charges are set out in the Delivery and Returns section of our website, these may be subject to change without notice. It might not be possible for us to deliver to some locations.
Cancellations, Returns, Refunds and Exchanges
We hope that your product reaches you in great condition. If you think it’s damaged or faulty, please contact us on 0724329298 or email@example.com we will work with you to sort things out.
If you wish to cancel your order before you receive our confirmation email, please email firstname.lastname@example.org with “Cancellation” as the subject of your email. If we receive this email in time, we will not send the products to you and will not charge you for the products that you ordered.
If you wish to cancel your order after you have received a confirmation email from us, you will need to wait until you receive the products and then follow our returns procedure.
Under the Distance Selling Regulations, you have a “cooling off period” of seven days from the day on which you receive the products. In this time, you can decide that you do not wish to keep the products. If you decide not to keep them, you must let us know by emailing email@example.com before the seven- day period ends and then return the products to us in the same condition as they were received by you at your own cost. NO PERSONALIZATION of our products will be allowed. Please note: Sale items will not be refunded, returned or exchanged for the same or any other item.
If a free gift or promotional item was enclosed as part of your purchase, then this should also be returned, or the retail cost of the item will be deducted from your refund.
PLEASE NOTE: If a product has a factory defect or the wrong size/color was sent by the seller, a full refund / correct product will be sent to the buyer at the seller’s cost. In the case where the buyer would like to exchange the product for any other reason apart from a factory default, all expenses (courier cost, price increase on product) will be for the buyers account. No refunds will be done in the case where the buyer has ordered incorrect size, color or style or if they received an item as a gift. No refunds will be done where a client has received items as per their order and then decides to exchange or change the item. Should the customer request a replacement, the cost is for the buyer’s account.
Should products be damaged or with factory defects, high resolution photos of the problems must be provided for assessment. Once assessment has been concluded we will communicate with the client should they require a new product or refund. Should the incorrect size be ordered a handling fee of 20% of the value of the product will be added and ALL courier costs will be for the buyer’s account. In the event where a surcharge is billed, the full amount of the surcharge fee has to be paid in full by the buyer, for the package to be released. List of towns that are charged with a surcharge fee, are available on request.
Please note that items are returned at the customers’ expense and we recommend that your returns should be sent by recorded delivery, we will not take responsibility for goods which do not reach us.
Our return address is:
For Love and Leather
22 Janzen Street ∙ Van Riebeeck Park ∙ Worcester ∙ 6850
You will receive your exchange order (when in stock) as per our lead times of us receiving the goods. We will do our best to process this as quickly as possible.
You may exchange any of our shoes in their new, factory condition within 30 days of delivery for a different item or voucher. As our shoes are made to order no cash refunds will be made. Courier cost to and fro for any replacement order will be for the clients account.
Please see below for further information on how to return an item.
1. Un-returnable goods
Shoes that have been visibly worn for an extended period, cannot be returned.
2. Returns within 30 days
We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our shoes in their new, factory condition within 30 days of delivery for a replacement order or voucher. Please see below for information in how to return an item, how to package the return and how we process your refund.
3. Incorrect item delivered
We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. However, should we accidentally deliver the wrong shoes to you:
Please do not remove the product from its original packaging or any of the stickers or labels.
Notify us as immediately and we will collect the product from you at no charge.
We will at your choosing:
deliver the correct item to you as soon as possible; or
send you a voucher for the purchase price of the product
4. Goods arrived damaged
If your goods arrive damaged, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better).
We will require the following information to assess where in the delivery process the damage may have occurred:
photograph of the outer box (including whether it has a Fragile sticker or not);
photograph of the inside of the box, including the inner packaging; and
photograph of the damaged item.
If necessary we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:
replace the product (if available); or
issue a refund voucher for the purchase price of the product
5. How to package an item you want to return
The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. Returns that are sent back otherwise will have a 10% repackaging fee levied against them. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.
6. How we process your refund
12.1. Returns within 30 days
You will be offered a voucher or a product exchange.
12.2. Damaged goods
You will be offered a voucher or a product exchange.
12.3. Goods purchased with vouchers or gift cards
We will either reinstate the used gift voucher or issue you with a new one.
You agree that if you breach these terms and conditions, or if any liability arises from the way that you use our website, you will be responsible for the cost of any damage that we suffer as a result.
This may include our reasonable legal fees. Nothing in these terms and conditions excludes or limits our liability for death or personal injury resulting from our negligence.
Our liability to you in respect of each order you make is capped at a sum equal to the cost of the products included in that order. We do not accept liability for any errors and/or omissions appearing on forloveandleather.co.za. We reserve the right to change product specifications, prices and availability of our products and services at any time and without notice to you.
If an error is discovered in the price of the goods that you have ordered, we will email you as soon as possible to let you know. We are not obliged to fulfill an order for a product that was advertised at an incorrect price. If you order a product and the price published on forloveandleather.co.za is incorrect for any reason, we will email you to let you know that we have not accepted your order. We will tell you the correct price for the product and you may choose to buy it at the correct price.
If you have already paid for the wrongly priced goods, we will refund the full amount within 30 days of the date of your order. If you choose to buy the product at the corrected price, we will charge this separately to your debit or credit card.
If you receive products which are not what you ordered, please contact us within 7 working days of receiving the order and we’ll do all we can to correct the problem. You may be required to return some products to us before we can resolve the problem.
We do everything we can to make sure that the product pictures we use are accurate, but as your computer and/ or monitor will have its own color settings, we are not responsible for any differences in color between the image on forloveandleather.co.za and the product that you receive.
We work hard to ensure that the data we collected from you is stored as securely and safely as possible. However, we cannot be held responsible for any breach in our secure computer servers.
Please check our expected dispatch dates carefully. However, we do not have any liability to you for delay in the delivery of the products that you order, whether or not the delay is beyond our control.
We do not warrant that our website will meet your requirements or will be uninterrupted, timely or error free. We do not warrant that our website or the server that makes it available are free of viruses or bugs. We will not be responsible for any loss of content or material uploaded or transmitted through our website.
We do not and cannot review all communications and materials posted to or created by users accessing the site, and we are not in any manner responsible for the content of these communications and materials. However, we reserve the right to block or remove communications or materials that we determine to be –
- abusive, defamatory, or obscene,
- fraudulent, deceptive, or misleading,
- in violation of a copyright, trademark or; other intellectual property right of another or
- offensive or otherwise unacceptable.Links to and from other websites
Links to third party websites are provided for your convenience. We are not responsible for these websites or their content or availability. If you decide to access any of the third-party websites linked to our website, you do so at your own risk.
All copyright in this site is owned by Plaaskind and can only be reused if we grant a license permitting it.
If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Terms and Conditions are governed by South African law. In the event of any matter or dispute arising out of or in connection with these Terms and Conditions, you and we shall submit to the exclusive jurisdiction of the South African courts.